Your Privacy Is Our Priority

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1. Introduction & Scope

fj999 (referred to as "we", "our", or "the platform") provides a safe and reliable online casino and betting experience for users in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is the foundation of the trust between us and you.

This Privacy Policy ("Policy") explains the following:

• What types of personal information we collect and how we collect it;
• How the collected information is used and processed;
• In what circumstances information may be shared with third parties;
• What measures we take to protect your information;
• Your rights and how to exercise them.

By using fj999's website, mobile version, or any related services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please do not use the platform and contact us.

This Policy should be read as part of our Terms & Conditions and Responsible Gaming Policy.

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2. Information We Collect

At various stages of opening an account, using our services, and communicating with us on fj999, we may collect the following types of information.

Identity Information

At the time of account registration, your full name, date of birth, national ID number (if applicable), username, and password are collected. This information is required for age verification, as fj999 is for users aged 21 and above only.

Contact Information

Your email address and mobile number are collected and used for account verification, sending important notifications, and providing support.

Financial Information

To process deposits and withdrawals, we record information related to your chosen payment method. fj999 handles transactions via bKash, Nagad, Rocket, and Upay. We do not store full bank account numbers or card numbers directly — payment processors use encrypted tokens.

Usage & Activity Information

We store activity-related information such as which games you played on the platform, how long your sessions lasted, bet amounts, and win/loss history. This information is essential for responsible gambling monitoring and fraud prevention.

Technical Information

Your device's IP address, browser type and version, operating system, device identifiers, and cookie-related information are collected automatically. This helps improve the platform's security and performance.

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3. Purpose of Using Information

fj999 uses the collected information for the specific purposes listed below. We never sell your information to third parties for marketing.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To enable gaming, betting, deposits, and withdrawals. fj999 ensures that withdrawals are generally completed within 10–45 minutes.
• Applying Bonuses & Offers: To confirm your eligibility and provide applicable promotional benefits, including the welcome bonus.
• Fraud & Security Monitoring: To detect and prevent unusual transactions or suspicious activity.
• Responsible Gambling Assurance: To monitor excessive play patterns and provide support when needed.
• Legal Compliance: To meet obligations under applicable regulations and financial controls.
• Customer Support: To resolve your questions, complaints, or requests quickly and effectively. fj999's support team is available 24/7 in both Bengali and English.
• Service Improvement: To enhance the platform's user experience and technical performance.

Using your contact information, we may send important account-related messages, security alerts, and transaction confirmations. You can opt out of marketing communications at any time — to do so, send an email to [email protected].

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4. Cookies & Tracking Technologies

fj999 uses cookies and similar technologies to keep the platform running smoothly. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for the platform's core functionality. They are used to maintain login sessions, perform security checks, and prevent fraud. Disabling these cookies will prevent the platform from working properly.

Functional Cookies

These cookies are used to remember your preferred language settings, display preferences, and other personalized experience elements.

Analytical Cookies

We collect anonymous statistical data to understand which parts of the platform are used most and where improvements can be made. This data does not identify any individual.

You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may make it difficult to use specific features of the platform.

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5. Sharing Information with Third Parties

fj999 never sells or rents your personal information. However, in the limited circumstances described below, certain information may be shared with specific parties.

Payment Processors

Information required to process transactions via bKash, Nagad, Rocket, and Upay is securely communicated to the relevant payment service provider. This information is used solely for the purpose of completing transactions.

Technology & Service Providers

To operate the platform, we use the services of trusted technology partners — such as server hosting providers, game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and security service providers. Only the information necessary to deliver the service is shared with these partners, and they may not use this information for any other purpose.

Legal Obligations

Information may be provided in response to legal orders, court directives, or legitimate requests from competent authorities. In such cases, we will endeavour to notify you to the extent possible, unless prohibited by law.

Fraud Prevention

If money laundering or any other illegal activity is suspected, necessary information may be shared with the relevant authorities or fraud prevention agencies.

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6. Data Security Measures

fj999 applies industry-standard technical and organisational measures to protect your information. The key components of our security framework are described below.

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured by SSL encryption. You can confirm this by looking for "https" and the padlock icon in the address bar.
• Encrypted Storage: Sensitive data — particularly passwords and financial information — is stored in an encrypted form. Raw passwords are not kept in our systems.
• Access Controls: Only specific authorised staff can access your information — and only to the extent necessary to carry out their responsibilities.
• Two-Factor Authentication: We support two-factor authentication to prevent unauthorised access to accounts.
• Regular Security Audits: Our systems undergo regular security assessments and vulnerability testing.
• Data Minimisation: We collect only the information that is strictly necessary to provide the service — collecting excess data is against our policy.

While we make every effort to protect your information, no organisation can guarantee complete security when transmitting data over the internet. We therefore ask you to keep your account password secure and to ensure you log out after using an unfamiliar device.

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7. Data Retention Period

fj999 does not retain your personal information beyond what is necessary. Retention periods are determined based on the following.

• Active Accounts: All related information is retained for as long as your account remains active.
• After Account Closure: Even after an account is closed, certain information may need to be retained for a defined period for legal, regulatory, and fraud prevention purposes.
• Financial Transaction Records: Transaction records must be retained for a specified period in accordance with applicable financial regulations.
• Marketing Data: If you opt out or request deletion, marketing-related information is removed as soon as possible.

Once the retention period has expired or the data is no longer needed, it is securely deleted or anonymised — in a way that cannot be linked back to any individual.

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8. Your Rights

As a user of fj999, you have the following rights regarding your personal information.

Right to Access

You can request to know what information we hold about you. Upon a specific request, we will provide you with a copy of your data.

Right to Rectification

If your information is incorrect or incomplete, you can request that it be corrected or completed.

Right to Erasure

In certain circumstances, you may request that your information be deleted. Please note, however, that some information may be required to be retained for legal or regulatory reasons.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

Right to Opt Out

You have the right to opt out of marketing communications at any time.

To exercise any of the above rights, email us at [email protected]. Our team will process your request in both Bengali and English.

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9. Protection of Minors

fj999 is a platform operated for individuals aged 21 and above only. We do not knowingly collect any information from minors.

We apply age verification procedures at the time of account registration. If we receive information indicating that a user is under 21, that account will be closed immediately and the collected information will be deleted.

If you are aware that a minor has attempted or is attempting to open an account on fj999, please notify us at [email protected].

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10. Policy Changes & Updates

fj999 reserves the right to update this Privacy Policy as needed. This Policy may be revised due to changes in the scope of services, the introduction of new technologies, or changes in applicable regulations.

For significant changes, we will notify you by email at your registered address or display a clear notice on the platform. For minor or routine changes, updating the date on the page will be considered sufficient notice.

Continuing to use fj999 after any changes will be considered acceptance of the updated Policy. We therefore recommend that you visit this page regularly.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team using the methods below.

When sending a privacy-related request, please include your account username or registered email address so that we can verify your identity quickly and accurately and assist you. Our support team is available 24/7 in both Bengali and English.

For other information consistent with this policy, please read our Terms & Conditions and Responsible Gaming Guidelines.